UPIC Contact

Dear students,

If you have questions that you need assistance from our support team, please contact the relevant team below:

• admissions@up.education — Entry assessments, UP English test, offers, payments, and receipts.
• adminservices@up.education — Orientation, academic schedules, general enquiries, academic results, and formal letters (e.g. confirmation of enrolment).
• learnersuccess@up.education — Academic progress, attendance, and wellbeing support (e.g. doctor visits, sickness).
• accommodation@up.education — Accommodation bookings and payments.
• complaintsupic@up.education — Academic or general concerns.
• pathwayattendance@up.education — Absences, sick leave, or attendance issues.

In your email, please mention below information so that we can identify you quickly.

• You student ID
• Your full name

We are committed to responding to all enquiries within 24 hours.