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25 • 02 • 2020
Up Education

What you need to know

This webpage has been created to keep students, parents, agents and staff informed with the latest information regarding COVID-19.

The health, safety and wellbeing of our students and staff is of the utmost importance. UP Education is continuing to follow any infectious disease protocols advised by the New Zealand Ministries of Health and Education.

We are also committed to doing everything it can to support those affected by travel restrictions to continue their studies, through the provision of flexible start dates and the delivery of online learning.

For the most up to date health and travel information please refer to the Useful Links below.

A message for our Chinese students

Key updates

Updated: Tuesday 25 February 2020

  • 24 February: The New Zealand Government extends the entry restrictions for another eight days as part of precautionary measures to try to keep the COVID-19 out of the country.
  • 15 February: The New Zealand Government extends the entry restrictions into NZ on all foreign nationals travelling from, or transiting through, mainland China for a further eight days until Monday 24 February 2020.
  • 2 February: The New Zealand Government announced temporary entry restrictions on travellers coming from or through mainland China for two weeks. The Government is reviewing this position every 48 hours. This affects international travellers who leave or transit through mainland China. New Zealand citizens and permanent residents returning to New Zealand will still be able to enter, as will their immediate family members, however, they will be required to self-isolate for 14 days on arrival into the country.




What is COVID-19?

Recently, an outbreak of a new coronavirus disease now called COVID-19 (sometimes called novel coronavirus or 2019-nCoV) was identified. Coronaviruses are a large and diverse family of viruses which cause illnesses such as the common cold, severe acute respiratory syndrome (SARS) and Middle East respiratory syndrome (MERS). New Zealand is prepared and ready to deal with a COVID-19 outbreak should it occur here. The risk of an ongoing outbreak is low-moderate, but we are monitoring the situation closely.

Is COVID-19 in New Zealand?

There are no confirmed cases of COVID-19 in New Zealand to date but the likelihood of a widespread outbreak is low-moderate.

What are the symptoms of COVID-19?

Symptoms of COVID-19 are similar to a range of other illnesses such as influenza and do NOT necessarily mean that you have COVID-19. Symptoms include fever, coughing and difficulty breathing. Difficulty breathing can be a sign of pneumonia and requires immediate medical attention. We don’t yet know how long symptoms take to show after a person has been infected, but current WHO assessments suggest that it is 2–10 days.

What should you do if you think you have symptoms?

If you have a fever, cough or difficulty breathing please telephone Healthline (for free) on 0800 358 5453.

What should I do if I am unable to travel to New Zealand to commence my study

If you are unable to travel to New Zealand, we want to reassure you we will help you continue your studies with us with as little disruption as possible. UP Education has industry-leading experience in delivering online and distance learning, and in most situations students who are affected by the travel ban will be able to continue their studies off-campus while travel restrictions remain in place. Students in China can reach out to our team on studentsupport@up.education or phone us on 133 8208 9737 to discuss how we can support you in progressing your study.

Should students and staff with flu-like symptoms attend class/work?

No, all respiratory viruses are highly contagious to others and you should not be at work or attending classes until you have recovered. If you meet the case definition for COVID-19 then please stay at home, or stay at home, for a period of 14 days and contact Healthline at 0800 611 116 or your GP for medical advice (do this by phone rather than attending in person).

What steps has UP Education taken to protect students and staff?

• All students were are deemed at high risk of exposure to the COVID-19 were required to self-isolate for 14 days.
• UP Education has a dedicated task force to support students impacted by the entry restrictions
• All staff and students are being communicated with regularly as the situation evolves.

What should I do if I have recently travelled to an affected region?

In line with guidance from the Ministry of Education on this issue: For anyone who may be at high risk of exposure because they have recently been to mainland China (in the past two weeks) or have been in close contact with someone confirmed with the virus, we ask that you stay at home for a period of 14 days and contact Healthline at 0800 611 116 or your GP for medical advice (do this by phone rather than attending in person).

What can you do to protect yourself?

In a bid to keep up healthy habits and personal hygiene (wherever in the world you are), the World Health Organisation recommends that you:
• Regularly wash your hands with soap and water, or an alcohol-based hand sanitiser
• Cover your nose and mouth while coughing and sneezing with a tissue or your flexed elbow
• Avoid close contact with anyone with cold and flu-like symptoms
• Avoid touching eyes, nose and mouth
• Avoid consumption of raw or undercooked animal products

What should you do if you are feeling anxious, worried, or have concerns about your mental health?

We understand this can be a stressful time. If you are feeling anxious, concerned or overwhelmed, or if you just want to talk to someone, there are many places for you to get support, confidentially. Please refer to the FREE support services outlined above in Useful Links.